Frequently asked questions

Choose a product, select any size or color options, then click Add to Cart. When you are ready, open your cart and click Secure Checkout. Enter your email, US shipping address and payment details to complete your order.

Yes, any time before your order is dispatched (before you receive the shipping confirmation email). Email support@premiumbackyard.shop or call +1 (501) 955-2108 as soon as possible and we will update it or cancel it with a full refund. Once an order has been dispatched it can no longer be cancelled, but you can use our free 60-day returns.

Yes. You will receive a confirmation email shortly after placing your order, and another email with your tracking number when it ships. If you cannot find it, please check your spam or promotions folder.

We ship within the United States only. We are unable to accept shipping addresses outside the US.

Shipping is free on every order, with no minimum spend.

Orders are prepared and dispatched in 1–3 business days, then take 4–7 business days in transit. In total, most orders arrive within 5–10 business days of being placed. Business days are Monday to Friday, excluding US federal holidays.

When your order ships, we email you a tracking number. Use it on the carrier’s website to follow your delivery. If you have not received tracking information within 3 business days of ordering, please contact us.

You can return items within 60 days of delivery. Returns are free: we email you a prepaid return label, and there are no restocking fees. Items must be unused, in their original condition and packaging, with all parts. For safety and hygiene, opened lawn seed, compost, soil, fertilizer, moss killer and weedkiller cannot be returned.

Email support@premiumbackyard.shop with your order number, the item(s) you want to return and the reason. We reply within 1 business day with your return approval and a prepaid return label. Please drop the parcel off within 14 days of receiving the label.

We inspect returned items within 2 business days of arrival. Approved refunds go back to your original payment method. Banks usually show the refund within 5–10 business days.

Please contact us within 7 days of delivery with photos of the item and packaging. We will send a free replacement or give you a full refund, whichever you prefer.

We accept Visa, Mastercard, American Express, Discover and Apple Pay. All payments are processed by Stripe.

Yes. Payments are processed securely by Stripe. Premium Backyard never sees or stores your full card details.

All prices are in US dollars (USD). Any applicable sales tax is shown at checkout before you pay. There are no hidden fees.

Each product page lists the details we have for that item, including available sizes and options. If you need a measurement or detail that is not listed, email us and we will help.

Suitability for outdoor use varies by item. Please check each product’s description, or contact us before ordering if you are unsure.

No. We sell planters, tools and garden supplies such as compost, soil, mulch and lawn seed. We do not sell live or artificial plants.